At Florist Belvedere, we take immense pride in delivering the freshest, most beautiful flowers to homes and businesses throughout Belvedere and the surrounding area. As a trusted local florist, we stand by the quality and freshness of every bouquet and arrangement we prepare. Our Fresh Flowers Guarantee means your flowers will arrive vibrant, fragrant, and ready to brighten your space for days to come.
Despite our best efforts in careful handling and packaging, we recognise that, on rare occasions, flowers can be damaged during transit. If your flowers arrive wilted, bruised or otherwise damaged, please let us know as soon as possible, ideally within 24 hours of delivery. To help us understand the issue, we may request a clear photo of the flowers in question and the packaging. We handle these situations with understanding and promptness as part of our commitment to customer satisfaction.
We guarantee the freshness of our flowers for a minimum period of five days when cared for according to our guidelines. If your flowers do not remain fresh within this five-day window, please reach out to our team. This guarantee reinforces our promise that only high-quality, fresh flowers leave our florist to reach your doorstep, every time.
Your satisfaction is our top priority. Should you receive flowers that do not meet our high standards of freshness or have been damaged on arrival, you are entitled to the following options:
To qualify for a refund or replacement, please contact us within 24-48 hours of delivery, including your order details and any supporting photos as requested. Our team will review each case carefully and communicate your options transparently and promptly.
We are dedicated to service excellence. If you have any complaints or concerns about your order, please get in touch with us at your earliest convenience. Our staff will listen attentively, investigate thoroughly, and strive to resolve your concern as quickly as possible. We value your feedback—it helps us improve and ensures that we continue to deliver the high standard of service that makes us Belvedere’s trusted local florist.
All complaints are handled discreetly and with respect. We will keep you informed throughout the process and aim for a fair resolution, whether that is a replacement, refund, or another agreeable outcome.
Florist Belvedere is more than just a flower shop—we are a committed part of the local community, serving both households and businesses across Belvedere and nearby areas. When you choose us, you are choosing reliability, quality, and a florist that stands behind every order. Thank you for trusting us to bring fresh, delightful flowers to your door.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
